CUSTOMER IS RESPONSIBLE FOR WATER LEVELS.
FOLLOW ALL LAWS and GUIDANCE regarding SAFETY ISSUES or OTHER HAZARDS.
INVOICES: To keep our prices competitive, we are a bill-ahead service. Invoices will be sent every 1st day of the month. We accept credit card, Venmo @TidyPools or check. Autopay is available by clicking the link on emailed invoices. Service will pause two weeks past the due date. A $15 late fee will be applied to accounts 30 days past due.
Chemicals Included services are for typical consumption with functioning equipment run for recommended time and other guidance. Filters must be properly maintained. Some deep cleans such as storm cleanup, excessive debris, and any other situations out of the normal scope of work may require multiple visits to fully clean. In the event of inclement weather on the scheduled date of service, the pool and spa will be cleaned to the extent weather permits and only chemicals will be added.
Circumstances can arise that affect or prevent TIDY POOLS from performing pool and/or spa maintenance such as the weather, an illness, or a holiday. In such event, TIDY POOLS may elect to postpone pool and spa service for one week, not to exceed 5 weeks each year. However, in no event shall pool and spa service be provided during the weeks of Thanksgiving and Christmas.
Customer must ensure TIDY POOLS has access to the service area on the scheduled service day, including: gate entry codes, lock combinations, security guard verification, removal of pool cover, children and pets relocated from pool/spa area. If TIDY POOLS is unable to access the service area for any reason, services will not be performed that week and Customer shall not be entitled to a credit.
Vacation/Holidays: TIDY POOLS will be closed and service will not be provided as follows: 1) One week during the summer (Customer will be notified of the week in advance), 2) Thanksgiving week, and 3) Christmas week. These dates are already accounted for in calculating the monthly service fee. Therefore, no credit is due. In the event of an emergency, TIDY POOLS will make every effort to return your calls and answer emails. Emergency services are provided at a separate agreed upon rate quoted on a case by case basis.
Wind & yard debris policy: pools effected by wind will be cleaned in the following manner:
1) Clean out filtration system
2) Skimming off the top
3) Cleanup leaves on the bottom
4) Pool vacuuming
Note: this process could take up to three weeks and is not included in your monthly service fee.
Repairs: Repairs are not included in the monthly service fee. Repairs under $50 will be performed immediately and charged separately to the Customer. Repairs greater than $50 shall require Customer authorization in advance of the repair.
Payment: TIDY POOLS accepts Credit Card, Venmo or Check payments only. Each monthly payment must be received by TIDY POOLS, in full, before the FIRST scheduled service for that month. For example, the monthly payment for October service must be received by TIDY POOLS before Customer’s first scheduled service for October.
Disclaimer: TIDY POOLS shall not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, abuse, or overhanging electrical like decorative lighting – not responsible for broken glass. Customer should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals, sunlight, and, in some cases, other corrosive materials (i.e. salt). The CUSTOMER is responsible for maintaining correct water level at all times and removing toys, and pool covers before service. Also, TIDY POOLS is not responsible for any damages or deterioration caused by failure of a Customer to perform other services recommended by TIDY POOLS, or by failure of Customer to properly maintain pool and equipment between visits.